Terms & Condition

Terms & Conditions

  1. THIS AGREEMENT IS PROVIDED BY SCS AUTOS LTD. TO COVER THE SUDDEN AND UNFORESEEN MECHANICAL FAILURE OR BREAKAGE OF A VEHICLE WHICH CAUSES A SUDDEN STOPPAGE OF ITS FUNCTION. GENERAL WEAR AND TEAR IS NOT COVERED BY THIS AGREEMENT. 
  2. THIS AGREEMENT WILL REIMBURSE YOU FOR THE FAILED COMPONENT'S, LABOUR & VAT, SUBJECT TO COMPLYING WITH THE CORRECT CLAIMS PROCEDURE AND THE FAILED COMPONENTS BEING COVERED UNDER THE TERMS OF YOUR SPECIFIC AGREEMENT. 
  3. LEGAL JURISDICTION: IN THE EVENT OF ANY DISPUTE BETWEEN PARTIES RELATING TO THIS AGREEMENT, IT IS MUTUALLY AGREED THAT BEFORE EMBARKING ON LITIGATION PROCEEDINGS, THE PARTIES WILL ATTEMPT TO RESOLVE IT THROUGH NEGOTIATIONS OR EFFECTIVE DISPUTE RESOLUTION BY THE APPOINTMENT OF A MEDIATOR ARBITRATOR. IF EITHER PARTY UNREASONABLY REFUSES TO INVOKE THE MEDIATION PROCESS, THE OTHER PARTY CAN, ON GIVING NOTICE, RESCIND THIS TERM. THIS AGREEMENT WILL BE GOVERNED BY LAW OF ENGLAND AND WALES UNLESS THE AGREEMENT WAS ENACTED IN SCOTLAND, IN WHICH CASE THE LAW OF SCOTLAND APPLIES. 
  4. NO PART OF THIS AGREEMENT MAY BE ALTERED WITHOUT THE WRITTEN CONSENT OF SCS AUTOS LTD. 
  5. IN THE EVENT OF A PROBLEM OCCURRING WITH YOUR VEHICLE, YOU SHOULD STOP AND OBTAIN ADVICE FROM YOUR LOCAL REPAIRER OR FROM SCS AUTOS LTD AFTER-SALES DEPARTMENT, IN ORDER TO AVOID ADDITIONAL DAMAGE, WHICH WOULD NOT BE CLAIMABLE/COVERED UNDER YOUR AGREEMENT. 
  6. THIS AGREEMENT DOES NOT COVER COMPONENTS THAT HAVE BEEN MODIFIED FROM THE MANUFACTURER'S ORIGINAL DESIGN. 
  7. THIS AGREEMENT DOES NOT OFFER ANY REIMBURSEMENT FOR ANY REPAIRS THAT HAVE NOT FOLLOWED THE CORRECT CLAIMS PROCEDURE. 
  8. THIS AGREEMENT WILL COME TO AN END IF ANY ATTEMPT IS MADE TO COMMIT FRAUD AND SERIOUS ACTION WILL BE TAKEN. 
  9. IF THE VEHICLE IS SOLD OR DISPOSED OF, THIS AGREEMENT WILL COME TO AN END. 
  10. IN THE EVENT OF A CLAIM BEING PRESENTED, WE RESERVE THE RIGHT: (A) TO APPOINT THE REPAIRER OF THE VEHICLE:  (B) TO HAVE THE VEHICLE EXAMINED BY AN INDEPENDENT ASSESSOR, THE RESULT OF WHICH WILL BE BINDING ON ALL PARTIES. 
  11. THE REPAIR LABOUR RATE PAYABLE WILL BE TO A MAXIMUM OF £50.00 PER HOUR (INCLUSIVE OF VAT), UNLESS STATED OTHERWISE. ONCE THE REPAIR AUTHORISATION HAS BEEN GIVEN BY EMAIL, IT REMAINS VALID FOR THE PERIOD OF 14 DAYS. FAILURE TO CARRY OUT THE REPAIR WORK AND TO RETURN ALL RELEVANT DOCUMENTATION FOR REIMBURSEMENT WITHIN THIS PERIOD WILL RESULT THE AUTHORITY BEING WITHDRAWN. 
  12. THIS AGREEMENT DOES NOT COVER ANY FORM OF ACCIDENT HOWSOEVER CAUSED. THIS WOULD BE COVERED BY YOUR ROAD RISK INSURANCE POLICY. 
  13. THIS AGREEMENT DOES NOT COVER FIRE, COLLISION, FROST, SNOW, ICE, FLOODING, FREEZING, CORROSION, CRACKED BLOCKS, CRACKED CYLINDER HEADS DUE TO LACK OF ANTI-FREEZE, ALL FLUID LEAKS OR FAULTY WORKMANSHIP OF ANY DESCRIPTION.
  14. THIS AGREEMENT DOES NOT COVER EXTREME/OFF ROAD USE, COMPETITIVE TRACK PURPOSE, DAMAGE CAUSED BY IMPACT OR FAILURES DUE TO NEGLIGENCE. 
  15. THIS AGREEMENT DOES NOT COVER EXHAUST EMISSION MOT FAILURES. 
  16. THIS AGREEMENT DOES NOT COVER THE INCORRECT GRADE/USE OF FUEL OR ANY FAILURE THAT HAS BEEN CAUSED BY THE INCORRECT USE OF FUEL. 
  17. THIS AGREEMENT WILL NOT COVER VEHICLES THAT HAVE HAD THE MANUFACTURER WARRANTY REMOVED FOR ANY REASON.
  18. THIS AGREEMENT DOES NOT COVER BODILY INJURY/DEATH, ACCIDENTAL DAMAGE OR ANY OTHER DAMAGE HOWSOEVER CAUSED. 
  19. THIS AGREEMENT DOES NOT COVER INHERENT FAULTS OF ANY DESCRIPTION OR THOSE CAUSED BY FAULTY WORKMANSHIP OR POOR PREPARATION. IN MOST CASES AN INDEPENDENT ASSESSOR WILL BE USED TO ASCERTAIN/CONFIRM AN INHERENT FAULT.
  20. THIS AGREEMENT WILL COVER CONSEQUENTIAL DAMAGE IF THE FAILURE OF A COVERED COMPONENT CAUSES ANOTHER COVERED COMPONENT TO FAIL. (CONSEQUENTIAL DAMAGE DOES NOT INCLUDE DRIVER ABUSE/NEGLECT OR CONTINUE USED AFTER THE INITIAL EVENT).
  21. THIS AGREEMENT AND THE PAYMENT OF AN AGREED REPAIR MAY BE SUBJECT TO AN EXCESS, PLEASE REFER TO YOUR INVOICE FOR DETAILS OF THIS EXCESS (5% OF VEHICLE SALE PRICE). IN THE EVENT OF AN AGREED REPAIR, THIS EXCESS WILL BE DEDUCTED FROM THE OVERALL AGREED AMOUNT PAID BY SCS AUTOS LTD.
  22. THIS AGREEMENT DOES NOT COVER ACTS OF NEGLIGENCE OR DRIVER ABUSE WHICH RENDER COMPONENTS INOPERATIVE.
  23. THIS AGREEMENT DOES NOT COVER SERVICEABLE ITEMS OR COMPONENTS THAT REQUIRE PERIODIC REPLACEMENT. GENERAL MAINTENANCE PROCEDURE AND ADJUSTMENT ARE ALSO NOT COVERED BY THIS AGREEMENT (IE THOSE ITEMS THAT WOULD NORMALLY BE MAINTAINED, REPLACED OR ADJUSTED DURING THE ROUTINE SCHEDULED SERVICING OF THE VEHICLE.) THE FOLLOWING IS AN EXAMPLE, BUT NOT A DEFINITIVE LIST: SHOCK ABSORBERS, GLOW PLUGS, BRAKE PADS/SHOES, BRAKE DISCS/DRUMS, DRIVE BELTS, ALL FILTER TYPES, ALL OILS, BRAKE FLUID, ANTIFREEZE, SCREEN WASH, WIPER BLADES, BULBS COMPLETE EXHAUST SYSTEM, CLUTCH FRICTIONAL MATERIAL AND AIR CONDITIONING RE-GASSING.
  24. TIMING BELTS ARE NOT COVERED IF THEY ARE BEING REPLACED AS PART OF THE ROUTINE SCHEDULE SERVICE PROCEDURE FOR YOUR VEHICLE.
  25. ENGINE AND MANUAL/AUTOMATIC GEARBOX CLAIMS WILL BE REFUSED, IF IT IS PROVEN THAT PREVIOUS SCHEDULE OIL AND FILTER CHANGES HAVE NOT TAKEN PLACE AT THE SPECIFIED TIME.
  26. DAMAGE CAUSED BY NON-COVERED ITEMS AND INFLUENCES CAUSING DAMAGE TO COVERED ITEMS ARE NOT COVERED BY THIS AGREEMENT.
  27. THIS AGREEMENT DOES NOT COVER ANY COMPONENT WITH A MOTOR MANUFACTURERS KNOWN FAILURE WHICH HAS RESULTED IN ANY FORM OF ISSUED TECHNICAL BULLETIN, DEALER ADVISORY OR RECALLS.
  28. THIS AGREEMENT DOES NOT COVER ANY FORM OF DAMAGE CAUSED BY EXCESS CARBON BUILD UP OR CARBON CORROSION.
  29. WE ACCEPT NO LIABILITY FOR LOSS FOR USE, INCONVENIENCE, LOST TIME, COMMERCIAL LOSSES OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES.
  30. IN THE EVENT THAT YOU WISH TO CANCEL OR WITHDRAW FROM THIS AGREEMENT FOR ANY REASON, THE DEPOSIT WE HOLD IS FORFEIT AND WILL NOT BE REFUNDED UNLESS AGREED OTHERWISE. IF YOU FAIL TO TAKE AND PAY FOR THE GOODS WITHIN 7 DAYS OF NOTIFICATION THAT THE GOODS ARE READY FOR DELIVERY OR COLLECTION, WE WILL TREAT THE AGREEMENT AS CANCELLED AND ANY DEPOSIT PAID BY YOU WILL NOT BE REFUNDED. 
  31. IN THE EVENT OF AN AGREED REFUND BETWEEN BOTH PARTIES, SCS AUTOS LTD HOLDS THE RIGHT TO CHARGE FOR ANY COSTS OCCURRED. THE FOLLOWING IS AN EXAMPLE, BUT NOT A DEFINITIVE LIST: MILEAGE, DELIVERY COSTS, MOT, SERVICING, SPECIAL REQUESTS, VALET, ADMIN, CONDITION OF VEHICLE. ANY CUSTOMER DOING MORE THAN 500 MILES IN THE FIRST 28 DAYS AFTER PURCHASE WILL BE NOT BE LIABLE FOR A FULL REFUND. REFUNDS WILL BE REFUNDED IN 5 - 7 WORKING DAYS. 
  32. VERY IMPORTANT: YOU ARE RESPONSIBLE FOR ENSURING THAT YOUR VEHICLE IS MAINTAINED IN ACCORDANCE WITH THE MANUFACTURERS RECOMMENDATIONS. YOU HAVE A MAXIMUM OF 50 MILES OR 7 DAYS (WHICHEVER IS THE SOONER) TO HAVE THE SERVICE COMPLETED. IF YOU EXCEED THIS, THE AGREEMENT WILL COME TO AN END AND NO REFUND WILL BE GIVEN. ALL RELEVANT VEHICLE SERVICE INVOICES MUST BE RETAINED AS THEY WILL BE REQUIRED IN THE EVENT OF YOU SEEKING REIMBURSEMENT BY THIS AGREEMENT. 

Complaints Procedure

Terms and Conditions - Complaints Procedure 

1. Introduction
1.1 These terms and conditions outline the complaints procedure for SCS Autos Ltd. ("the Company"), a car sales business based in Watford, England. By purchasing a car from us or using our services, you agree to comply with these terms and conditions.
1.2 The Company is dedicated to providing excellent customer service. We value your feedback and strive to address any concerns or complaints in a fair and efficient manner. 

2. Lodging a Complaint
2.1 If you have a complaint about a car purchase, our services, or any aspect of our business, please contact our Customer Support team as soon as possible. You can reach us by emailing us on [email protected] alternatively all the contact details provided on our website or in the relevant purchase documentation.
2.2 When making a complaint, please provide us with detailed information about the issue, including the car details, purchase date, names of involved parties, and any supporting documentation or evidence. This will help us investigate and resolve your complaint more effectively. 

3. Complaint Handling Process
3.1 Upon receiving your complaint, we will acknowledge it within 48 hours and provide you with a unique reference number for future correspondence.
3.2 Our dedicated Complaints Resolution team will thoroughly investigate your complaint. They may contact you for further information or clarification if necessary.
3.3 We aim to resolve complaints as quickly as possible. However, the timeframe for resolution may vary depending on the nature and complexity of the complaint. We will keep you informed about the progress and expected resolution time throughout the process. 

4. Resolution of Complaints
4.1 We will handle your complaint fairly, objectively, and impartially, ensuring that all parties involved have an opportunity to present their case
4.2 If we identify any errors or shortcomings on our part, we will take appropriate measures to rectify the situation and prevent similar issues from occurring in the future. 
4.3 Once we have completed the investigation, we will provide you with a written response outlining the outcome and any actions taken or proposed resolutions. 

5. Escalation Process 
5.1 If you are dissatisfied with the initial response or resolution provided, you may request a review of your complaint by a senior member of the Company. 
5.2 To escalate your complaint, please submit a written request stating the reasons for your dissatisfaction and any additional information you believe is relevant. Our Customer Support team will guide you through the escalation process. 

6. Confidentiality and Privacy 
6.1 All complaints and related information will be treated confidentially. We will only disclose details of the complaint to those directly involved in the investigation and resolution process, ensuring compliance with applicable data protection laws. 
6.2 Personal information provided during the complaint procedure will be handled in accordance with our Privacy Policy. For more information, please refer to our Privacy Policy available on our website. 

7. Complaints Regarding Credit Broking Service 
7.1 We undertake to provide the highest standard of service while acting responsibly at all times. If, however, you have a complaint regarding the credit broking service we provide you with, please let us know in person, in writing, or via telephone, and we will seek to resolve your complaint promptly. 
7.2 If you are not satisfied with our response, you may wish to escalate your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is an independent organisation dedicated to assisting consumers in resolving disputes with financial service providers. 
7.3 To contact the Financial Ombudsman Service, you can reach them through the following channels: 

8. Governing Law and Jurisdiction 
8.1 These terms and conditions are governed by and construed in accordance with the laws of England. Any dispute arising from these terms and conditions or related to the complaint procedure shall be subject to the exclusive jurisdiction of the courts of England. 

9. Amendments to the Complaints Procedure 
9.1 The Company reserves the right to update or modify these terms and conditions at any time. Any changes will be effective immediately upon posting the revised version on our website. It is your responsibility to review the terms and conditions periodically. 
9.2 Continued use of our services after any modifications to the complaints procedure constitutes your acceptance of the revised terms and conditions. 

10. Contact Information 
10.1 If you have any questions or require further information regarding our complaints procedure, please contact our Customer Support team using the contact details provided on our website or the relevant purchase documentation.

Distance Selling Regulations for New & Used Vehicles

Distance Selling Regulations For New and Used Vehicles

These terms and conditions apply when the Customer has made a purchase online. They apply in addition our standard sales terms which have been provided to the Customer by the Supplier and which can be viewed at https://www.scsautos.co.uk/terms-and-conditions/ (Contract Terms). Words which have a defined meaning in the Contract Terms shall have the same meaning in these terms.

If there is any conflict or ambiguity between the provisions of these terms and the Contract Terms, these terms shall apply.

  1. In accordance with the Consumer Contracts Regulations 2013, if the Customer as a private consumer has entered into the Contract completely off premises (for example online or over the telephone), the Customer may cancel the Contract and return the Purchased Goods within 14 days of receiving them by contacting the Supplier using the email or telephone number given as the Supplier's contact details at the time of order.
  2. On cancellation the Purchased Goods shall either be returned by the Customer or collected by the Supplier (as agreed between the Customer and the Supplier). The Customer will not be charged if they wish to have the Purchased Goods collected.
  3. On cancellation or as soon as reasonably practicable afterwards the Customer and the Supplier will agree a time and date for collection of the Purchased Goods and the Customer will give the Supplier all reasonable assistance with collecting the Purchased Goods.
  4. On cancellation of the Contract any related credit agreement will be cancelled. On cancellation the Customer must, until the Purchased Goods are collected by the Supplier, take reasonable care of the Purchased Goods and keep the Purchased Goods in the Customer's possession.
  5. Within 14 days of notification of cancellation of the Contract and provided that the Customer has not prevented the Supplier from collecting the Purchased Goods, the Supplier shall repay to the Customer the Price less any deduction made under clause 6 below. If the cancelled Contract involved a part-exchange the Supplier will (at its discretion) either return the vehicle that the Customer part-exchanged or pay to the Customer the agreed part-exchange value.
  6. The Supplier shall be entitled to deduct from the refund of the Price under clause 5 above or charge the Customer for a sum equal to the reduction in value of the Purchased Goods resulting from anything done by the Customer with the Purchased Goods which it would not have been entitled to do whilst at the Supplier's showroom including, but not limited to, reduction in value resulting from any wear and tear, damage or any mileage over 10 miles added to the mileage at the time of delivery;
  7. If the Purchased Goods are made to the Customer's specifications or clearly personalised then the Customer does not have the right to cancel the Contract.

Nothing in these terms or the Contract Terms affects your statutory rights.